The area this company serves has a median household income of $136,352 and roughly 172,061 households with 80,921 owner-occupied houses, and Laguna Hills households sit a bit under that broader income figure at $122,778 with about 11,490 households in the city itself. That's not a complaint - it's context for why original hardware so often stays in place past its service life here. A spring replacement is a modest expense next to a full door, and in a market where the housing stock already runs from 1938 up through 2015, homeowners reasonably put off hardware work until the door actually fails rather than replacing on a schedule.
The mild temperate climate band this area sits in also means residents don't get the obvious weather cues - a storm, a freeze - that push people elsewhere to check their garage door. Nothing forces the issue here except the hardware itself finally giving out, which is why Laguna Hills calls tend to be full-failure calls rather than "something sounds off" calls.